Privacy Policy

Petlywox operates this online pet store and website, including all related information, content, features, tools, pet products, pet supplies, pet accessories, and services, in order to provide you, the customer, with a secure and enjoyable shopping experience (the “Services”).

Petlywox is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit petlywox.com, use our Services, purchase pet supplies, dog products, cat products, pet care items, pet accessories, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

---

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with our online pet store, we may collect the following categories of personal information:

• Contact details such as name, billing address, shipping address, phone number, and email address
• Financial information such as payment method, transaction details, and payment confirmation
• Account information including login credentials, preferences, and settings
• Transaction information including pet products viewed, added to cart, purchased, returned, or exchanged
• Communications with us, including customer support messages about orders, shipping, returns, or pet supply questions
• Device and usage information such as IP address, browser type, pages viewed, and interaction with the Services

---

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, purchase pet products, or contact us
• Automatically through cookies and similar technologies when you use our Services
• From service providers who assist us with payment processing, analytics, shipping, delivery, returns, or customer support
• From business partners or third parties, where permitted by law

---

How We Use Your Personal Information

We may use your personal information for the following purposes:

• Providing and improving our Services, including order fulfillment, payment processing, shipping, delivery updates, returns, refunds, and customer support
• Processing pet supply orders, including dog products, cat products, pet grooming items, pet feeding products, toys, accessories, and other pet care essentials
• Personalizing your experience, such as remembering preferences or recommending relevant pet products
• Marketing and advertising, including promotional emails, special offers, product updates, or relevant advertisements
• Security and fraud prevention, to protect our customers, website, payment systems, and business operations
• Customer support, to respond to inquiries and maintain our relationship with you
• Legal compliance, to comply with laws, regulations, tax requirements, or legal requests

---

How We Disclose Personal Information

We may share your personal information in limited circumstances, including:

• With Shopify and trusted service providers who support our online store operations
• With payment processors, shipping carriers, delivery partners, analytics providers, and customer support tools
• With marketing and advertising partners, in accordance with their privacy policies
• When you request or consent to such disclosure
• With affiliated companies within our corporate group
• In connection with legal obligations, business transactions, fraud prevention, or protection of rights

---

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve the platform. Information submitted to our store may be shared with Shopify and processed in other countries.

Shopify may use data from interactions across different merchants to provide enhanced features. In such cases, Shopify is responsible for processing that data.

To learn more, you can review Shopify’s privacy practices at https://privacy.shopify.com/en .

---

Third-Party Websites and Links

Our Services may contain links to third-party websites, payment providers, shipping platforms, or other external services. We are not responsible for the privacy, security, or content practices of those third-party websites. Please review their policies before providing any personal information.

---

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.

---

Security and Retention of Information

While we use reasonable security measures to protect customer information, no system is completely secure. We cannot guarantee absolute security of your information.

We retain personal information only as long as necessary to provide our Services, process pet product orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

---

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Right to access or request a copy of your personal information
• Right to request deletion or correction of your data
• Right to data portability in certain circumstances
• Right to opt out of marketing communications
• Right to manage cookie preferences where applicable

You may exercise these rights by contacting us at petlywox@gmail.com. We may need to verify your identity before processing requests.

---

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate legal safeguards for such transfers.

---

United States Customers

Petlywox serves customers across the United States and offers pet supplies, pet accessories, pet care products, dog essentials, cat essentials, and other everyday pet products through our online store. Customer information may be used to process orders, provide shipping updates, manage returns, prevent fraud, and improve the shopping experience on petlywox.com.

---

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of our Services after any update means you acknowledge the revised Privacy Policy.

---

Contact

If you have questions about this Privacy Policy, our privacy practices, your personal information, or wish to exercise your rights, please contact us at:

Email: petlywox@gmail.com
Website: petlywox.com

Company Information:
NAZOMOSS LTD
15668na, Suite A 82 James Carter Road
Mildenhall, Suffolk
United Kingdom, IP28 7DE

United States Contact / Return Address:
Petlywox
1970 Old Cuthbert Rd 250/B
Cherry Hill, New Jersey 08034
United States