Refund policy

Return Policy

At Petlyvox, we want every pet owner to shop with confidence. Our online pet store offers quality pet supplies, pet care products, dog products, cat products, pet accessories, and everyday essentials for pets across the United States.

30-day returns, full refund, free return shipping. You can return an eligible item within 30 days of delivery for a full refund, for any reason. Return shipping is free: we send you a prepaid return shipping label, so returning an item costs you nothing.

To be eligible for a return, the item must be unused and in its original condition and packaging, in the same condition as received. Proof of purchase (your order number) is required.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, expired, near-expired, missing parts, or different from what you ordered, contact us within 30 days of delivery. Return shipping is free in these cases as well, and you will receive a full refund once the item is back with us. Please include photos of the product and package so we can resolve the issue quickly.

  • The package arrived damaged during shipping
  • The item arrived damaged, defective, or different from what was ordered
  • The product arrived expired, near-expired, or not suitable for use
  • The wrong pet product, pet accessory, or pet supply was delivered

How to Start a Return

  1. Email us at petlywox@gmail.com with your order number, the item(s) you want to return, and the reason (add photos if the item or package arrived damaged).
  2. We reply with a free prepaid return shipping label and clear instructions on how and where to send your package.
  3. Pack the item securely in its original packaging, attach the label, and drop it off with the carrier.
  4. Once your return is received and inspected, we issue your full refund to the original payment method within 10 business days.

Please contact us before sending an item back so we can send your prepaid label; items returned without a return label from us may not be accepted.

Return address:
Petlyvox
1970 Old Cuthbert Rd 250/B
Cherry Hill, New Jersey 08034
United States

For any questions related to returns, refunds, damaged packages, incorrect items, or pet supply orders, you can always reach us at petlywox@gmail.com.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a product that is damaged, defective, expired, missing parts, or incorrect, contact Petlyvox as soon as possible so we can review the issue and provide a fast solution.

Our goal is to make shopping for pet supplies, dog essentials, cat accessories, pet grooming items, pet feeding products, and other pet care products as smooth and reliable as possible.

Exceptions / Non-Returnable Items

Unless they arrived damaged, defective, expired, or incorrect, the following items are not eligible for return:

  • Opened or partially used pet food, treats, supplements, or consumable pet products
  • Perishable goods such as food, beverages, or temperature-sensitive items
  • Used pet grooming tools, hygiene products, or personal pet care items
  • Custom or personalized pet products
  • Hazardous materials, flammable liquids, or gases
  • Items damaged due to misuse, improper handling, or normal wear and tear

We also do not accept returns on sale items or gift cards.

If you are unsure whether your pet product qualifies for a return, please contact Petlyvox before sending it back.

Exchanges

The fastest way to receive the correct pet product is to return the original item if it is eligible. Once the return is approved, you may place a new order for the desired item through the Petlyvox online store at petlyvox.com.

Shipping Time

Petlyvox ships pet supplies and pet products across the United States. Shipping is free on all U.S. orders. Estimated delivery time is usually 3–5 business days after the order has been processed and shipped.

Please note that shipping times may vary during high-volume periods, holidays, severe weather conditions, carrier delays, or address-related issues.

Refunds

Once your return is received and inspected, Petlyvox will notify you by email. Your full refund will be issued to the original payment method within 10 business days. Return shipping is free, so no return shipping cost is deducted from your refund.

Please note that banks or credit card providers may require additional time to process and post the refund to your account. If more than 15 business days have passed since your refund was approved, please contact us at petlywox@gmail.com.

Business Information

Store Name: Petlyvox
Website: petlyvox.com
Contact Email: petlywox@gmail.com

Company Information:
NAZOMOSS LTD
15668na, Suite A 82 James Carter Road
Mildenhall, Suffolk
United Kingdom, IP28 7DE