Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Bienbee Guinea Pig Hideout is a substantial, two‑story wooden retreat designed to spark safe exploration and cozy resting for small pets. Built from 7mm pine plywood with smoothly finished edges, its mortise‑and‑tenon joinery is secured with screws to deliver a sturdy, long‑lasting structure that stands up to daily play.
The design lets you detach the first and second floors or combine them into a single double‑decker home. This adaptable setup supports different pet personalities and room layouts, making it easy to tailor the space to your living area or pet routine.
The staircase is non‑slip and can be positioned on the front, left, or right, with anti‑slip felt to help maintain stability during climbs. Smooth edges further reduce snag risks, encouraging curious wandering without sharp gaps.
Practical extras enhance daily use: a double‑sided felt roof offers shelter from sun and drafts, a soft base mat adds comfort, and a sturdy hammock provides a suspended retreat. The mat and hammock are machine washable for easy cleaning.
When assembled, the two‑layer unit measures 11.8 x 8.7 x 17.7 inches, offering ample space for guinea pigs, hamsters, rabbits, chinchillas, ferrets, and other small animals to play and hide comfortably indoors.
If you’re seeking a cozy sanctuary and an engaging play hub, this hideout blends practical structure with comforting touches. It invites gentle enrichment and daily routines without promising outcomes, focusing on possibilities to enhance your pet’s daily life.
Q: What pets is the Bienbee Guinea Pig Hideout suitable for?
A: Great for guinea pigs, rabbits, hamsters, chinchillas, and other small pets seeking space and shelter.
Q: What are the assembly options and dimensions?
A: The two-level house is 11.8 by 8.7 by 17.7 inches; floors detach or join for flexible layouts.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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