Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Bio-Groom So-Gentle Tearless Shampoo is crafted for pets with sensitive skin. The tearless formula delivers a mild cleanse that reduces eye irritation during bathtime and helps preserve natural oils, leaving the coat soft with a healthy sheen. A light coconut scent enhances the bathing ritual without overwhelming the senses, making grooming a calmer routine for you and your pet.
The blend features natural coconut oil that is known for its mild, nourishing properties. The shampoo is described as hypoallergenic and soap-free, providing a gentle experience that many pet homes appreciate for ongoing baths. It aims to be gentle on both skin and coat, while maintaining a fresh, clean feel after drying.
With regular use, many pet owners report easier detangling, smoother fur, and a noticeable healthy shine. The formula is designed to work well on dogs, cats, and puppies alike, supporting daily or weekly bathing routines across a multi-pet household.
Who can use this shampoo
Ideal for dogs, cats, and puppies, especially those who experience itching or irritation. It suits homes with multiple pets and is appropriate for routine baths, quick refreshes, or travel hygiene needs. The formula is gentle enough for routine care without harsh residues and can be used with sensitive or reactive coats. It is compatible with various coat lengths and textures, from short to medium fur, helping to maintain a clean look between baths.
Bio-Groom is a family-owned brand operating since 1971. The So-Gentle line reflects a commitment to earth-friendly ingredients and transparent labeling. With 80 plus pet care products, the company continues to offer reliable options for dogs, cats, and horses alike. The 12 fl oz bottle provides a practical size for routine use at home or on the go, keeping bathtime simple and calm.
Q: Is Bio-Groom So-Gentle suitable for puppies and kittens?
A: Yes. The tearless, hypoallergenic formula is gentle on young pets with sensitive skin.
Q: Is this product cruelty-free and made in the USA?
A: Yes. Bio-Groom is cruelty-free and manufactured in the United States.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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