Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Keep your pet’s fountain running smoothly with a 9-pack of replacement carbon filters and pre-filter sponges crafted for the DIANU stainless steel cat fountain (3.2L/108oz). This official set provides ready replacements to help maintain a clear, inviting water supply between refills.
The filtration system blends activated carbon with ion-exchange resin and a pre-filter sponge. Activated carbon helps reduce odors and can enhance the perceived taste, while the resin can soften water. The sponge layer captures hair, dirt, and food particles before water reaches your pet’s bowl, contributing to a cleaner drinking experience.
To keep performance steady, replace the filter and sponge regularly. Replacement frequency depends on how often your pet drinks and how many pets use the fountain. A practical guideline is every 1-2 weeks.
Each package contains nine carbon filters and nine pre-filter sponges, designed to fit the DIANU stainless steel cat fountain for easy, ready-to-use maintenance.
Q: What is included in the 9-pack DIANU replacement set?
A: Nine carbon filters and nine pre-filter sponges designed for the DIANU stainless steel cat fountain.
Q: How often should I replace the filters and sponges?
A: Replace every 1-2 weeks, depending on your pet's drinking frequency and fountain usage.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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