Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Summer heat can challenge dogs and their owners. The LE SURE dog cooling mat provides a refreshing touch on contact, with a surface that stays cooler without gels, electricity, or water. The fabric’s high Q-Max value (>0.5) supports a distinct cool feel as your dog settles after activity, while the slim blue surface blends with many spaces. This mat is designed for large dogs and folds into a portable, couch-friendly resting spot for indoors or on the go.
Care and safety notes: the mat is not waterproof and is not intended for chewing. For best results, use on a clean surface and avoid rough handling. The combination of a cool surface and breathable base aims to provide practical comfort during warm days.
Q: What are the dimensions of the LE SURE Dog Cooling Mat?
A: 36 x 27 inches; suitable for large dogs and spacious resting spots.
Q: How should I care for the mat?
A: Fully machine washable and dryer-friendly for easy maintenance; air dry if needed.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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