Free U.S. Shipping on Pet Supplies — Fast Delivery in 3–5 Business Days
Fast Shipping Across the United States — Pet Essentials Delivered to Your Door





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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
On hot days, your furry friend deserves a cool, comfortable spot to rest. The Luciphia cooling mat blends a cushioned, thickened surface with a dedicated cooling layer to help absorb body heat as your pet settles in for a nap or relaxed lounging. Independent SGS testing confirms a Q-Max score above 0.5, offering a tangible reference for cooling performance that many pet households appreciate in warm rooms, crates, or cozy corners. This mat is designed to feel inviting on touch and to stay comfortable for hours, so pets may choose it as their preferred resting place during summer sun and mid-day heat. The color, light blue, adds a soft, home-friendly touch that fits into a range of spaces without shouting for attention.
Beyond cooling, the pad also provides comforting support. The padding is crafted to help cushion joints and muscles during lounging, making it a practical choice for small to medium pets that spend time in crates, kennels, or on the floor. While results can vary with climate and activity, many pet owners notice the surface staying pleasantly cool as their companion relaxes or drifts into a quiet nap after play.
The mat combines a thick, supportive layer with a cooling surface that actively absorbs heat. This pairing aims to offer a relaxed, cool resting spot and gentle structural support for everyday lounging.
Designed for real-life pets, the mat uses rugged Oxford fabric and welded seams to resist claws, incidental chewing, and leaks, helping maintain a tidy bed over time.
A full-coverage bottom with rubber dots anchors the mat, helping prevent slipping on tile, wood, or laminate floors while pets move in and out of beds or crates.
Convenience matters. The entire mat is machine washable and dryer safe, designed to endure frequent cleaning while preserving its cooling properties and shape.
Choose the right fit for your space: Small 20 x 30 inches, Medium 30 x 40 inches, or Large 40 x 60 inches. The lightweight, portable design makes it suitable for indoor crates, kennels, or as a lounging pad near beds, couches, or play areas.
Q: Is the Luciphia cooling mat suitable for both dogs and cats?
A: Yes, it is designed for dogs and cats with a non-slip base and durable, washable fabric.
Q: How should I care for the mat?
A: It is machine washable and dryer safe; follow care labels for best results.
At Petlywox, we work to process every pet supply order as quickly and carefully as possible. All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is a delay in fulfilling your order, Petlywox will notify you promptly by email.
We ship pet products, pet supplies, dog products, cat products, pet accessories, grooming supplies, feeding essentials, toys, beds, collars, leashes, and everyday pet care items across the United States.
While we always strive for fast and reliable delivery, once a package has been handed over to the carrier, Petlywox is not responsible for carrier delays, weather-related disruptions, incorrect addresses, or delivery issues outside our control.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Tracking details typically become active within 24–48 hours after shipment.
If your tracking link does not update immediately, please allow some time for the carrier system to refresh. Your package may already be moving even if the tracking page has not yet been updated.
Shipping within the United States is free on eligible orders. Petlywox is committed to offering convenient online shopping for pet owners with reliable delivery and affordable pet care essentials.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location, product availability, and carrier service options.
Please ensure your shipping address is complete and accurate before placing your order. Petlywox is not responsible for delays, lost shipments, failed delivery attempts, or delivery issues caused by incorrect, incomplete, or inaccessible addresses.
If you notice an address mistake after placing your order, please contact us as soon as possible at petlywox@gmail.com. We will do our best to help, but address changes cannot be guaranteed once the order has been processed or shipped.
If your order arrives damaged, please contact us immediately at petlywox@gmail.com with photos of the package, shipping label, and its contents. We will review the issue and assist you as quickly as possible.
If your package is marked as “delivered” but you have not received it, please check around your property, mailbox, front desk, parcel locker, neighbours, or your local delivery office. If the issue continues, email us and we will help you review the delivery status with the carrier.
At this time, Petlywox primarily ships within the United States. We may expand our shipping coverage to additional destinations in the future.
Some pet products, pet accessories, grooming items, feeding supplies, or large pet essentials may ship separately depending on product availability, warehouse location, carrier restrictions, or package size. If your order includes multiple items, they may arrive in separate packages.
Delivery time for oversized pet products such as crates, beds, gates, carriers, or large pet accessories may vary depending on carrier handling and local delivery conditions.
If you have any questions about shipping, tracking, delivery times, pet supply orders, or damaged packages, please contact us at:
Email: petlywox@gmail.com
Website: petlywox.com
United States Contact / Return Address:
Petlywox
1970 Old Cuthbert Rd 250/B
Cherry Hill, New Jersey 08034
United States
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