Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed for households with one or more felines, the Neakasa M1 Plus blends open visibility with smart design to support smooth, everyday use. An upgraded 6‑array rotary infrared system continually scans the space around your cat, tracking position from multiple angles to help reduce false triggers. This thoughtful safety approach is especially helpful when curious cats approach the unit, making transitions from traditional boxes feel calmer and more natural.
Odor control and liquid seal are built in. A dedicated sealing system, reinforced by a composite ring, helps block odor escape and minimize leaks, aiming to keep floors cleaner and calmer between uses. Leakage is addressed with a seal that reduces spills, contributing to a tidier living area and less frequent cleanup.
The open-top layout mirrors how cats naturally explore and feel secure, offering better visibility and space. This is especially advantageous for larger breeds or cats making the transition from traditional boxes, helping them feel in control during bathroom routines.
Supporting pets up to 3 cats and a weight range from kitten to adult, the system includes a Kitten Manual Mode for cats under 3.3 lbs. This makes the M1 Plus a flexible option for growing households or multi-cat homes seeking one solution for different needs.
With an 11.2 L waste bin and 7.2 L litter capacity, the unit is designed for up to 7–14 days of use between changes, depending on usage. The Pull & Wrap system seals waste quickly and hygienically, reducing handling time and odor exposure.
Connect via the Neakasa App (2.4 GHz Wi‑Fi) to monitor daily activity and adjust modes remotely. Over time, you can observe patterns in your cat’s bathroom routine and stay informed about any changes that might warrant attention.
The package includes the main unit, four support legs, a litter mat, two refill bag rolls, a user manual, and a quick start guide, making setup straightforward from day one.
Model verification is straightforward: M1 Plus units are identified by the SN prefix JQ019, with the serial number visible on the outer carton label and the machine nameplate.
Q: What makes the Neakasa M1 Plus safer for my cats?
A: A 6-array rotary infrared system continuously tracks your cat’s position, helping reduce false triggers and support smooth, safer use for curious cats.
Q: How does the open-top design benefit large or multiple cats?
A: The open-top space provides a more visible, natural environment, helping cats feel in control, especially during transitions from traditional boxes.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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