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30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
For professional-grade odor control in homes, kennels, clinics, and other large spaces, Thornell KOE Kennel Odor Eliminator Concentrate is designed to tackle strong smells where they start. This 128 oz concentrate is formulated to help you address odors from cages, runs, kennels, floors, tables, and walls, delivering a perceptible sense of freshness as you work. The product is tailored to meet the needs of both households and animal-care facilities, offering a scalable solution that can cover substantial areas when diluted according to the label. Whether you’re preparing a fresh kennel environment or refreshing a busy grooming area, KOE provides a dependable option for ongoing odor control.
The KOE formula is non-enzymatic, meaning it doesn’t rely on enzymes or masking agents. It’s designed to work where other odor cleaners may fall short, including environments previously treated with other products. This approach aims to reduce the chance of odor re-emerging and provides a practical option for ongoing odor control in homes, clinics, groomers, and kennels.
Easy dilution and application help you reach the odor source efficiently. Dilute with water or your preferred cleaning solution following the recommended ratios. To reach the source of the odor, saturate the soiled area, then allow the surface to air dry. A pump-up sprayer can be used for larger areas or repeated applications. If the odor persists after the concentrate dries, reapply as needed.
Users may experience a noticeable improvement in air quality after a single application, with odors addressed at their source rather than simply masked. The scent remains mild and unobtrusive, avoiding overpowering fragrances while leaving spaces feeling cleaner and more breathable. In busy kennels, this could support quicker turnaround times between cleanings and create a more comfortable environment for animals and people alike.
Q: What areas can I treat with Odorcide KOE Kennel Odor Eliminator?
A: Suitable for cages, runs, kennels, floors, tables, and walls; dilution follows label guidelines.
Q: Is Odorcide KOE safe for pets and children after application?
A: Yes, it is non-toxic, non-allergenic, biodegradable, and safe on treated surfaces.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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