Free U.S. Shipping on Pet Supplies — Fast Delivery in 3–5 Business Days
Fast Shipping Across the United States — Pet Essentials Delivered to Your Door




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Easy Step II Pet Stair blends thoughtful design with everyday practicality. Its gentle incline minimizes the number of steps your pet must take, making climbs feel smoother and more approachable for both small companions and larger dogs. By focusing on comfort and ease, this two-step stair helps pets reach sofas, beds, and cars with less effort and more confidence.
Two wide, deep steps provide ample support, allowing your pet to place their entire body on each level. The first step offers a generous 11.5" depth, while the second step sits at 12.25", with a fixed height of 6" per step. This layout creates a natural stride and reduces awkward jumps, which many pet owners appreciate after long walks or busy days at the park.
Maintenance is simple thanks to a removable, machine-washable carpet tread. When adventures bring mud, dust, or pawprints, a quick wash restores a clean, inviting surface. Stable footing is supported by non-slip rubber grippers on the bottom, helping the stairs stay put on a variety of floor types.
Portability and user-friendly setup are central to the design. The Easy Step II snaps together in moments with no tools required, so you can move it between rooms, store it away when not in use, or take it along on trips. This flexibility makes it a convenient ally for households with multiple levels or for pet owners who value a lightweight, removable solution.
Step height is 6", with the first step depth at 11.5" and the second step depth at 12.25". The stairs snap together quickly and the carpet tread is removable and machine washable for ongoing maintenance. Rubber feet help keep the unit stable on various floor surfaces.
Q: Is the Pet Gear Easy Step II suitable for very large dogs?
A: Yes. It supports pets up to 150 pounds with wide, deep steps and a stable base.
Q: Can I wash the carpet tread?
A: Absolutely. The carpet tread is removable and machine washable for easy cleaning.
At Petlywox, we work to process every pet supply order as quickly and carefully as possible. All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is a delay in fulfilling your order, Petlywox will notify you promptly by email.
We ship pet products, pet supplies, dog products, cat products, pet accessories, grooming supplies, feeding essentials, toys, beds, collars, leashes, and everyday pet care items across the United States.
While we always strive for fast and reliable delivery, once a package has been handed over to the carrier, Petlywox is not responsible for carrier delays, weather-related disruptions, incorrect addresses, or delivery issues outside our control.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Tracking details typically become active within 24–48 hours after shipment.
If your tracking link does not update immediately, please allow some time for the carrier system to refresh. Your package may already be moving even if the tracking page has not yet been updated.
Shipping within the United States is free on eligible orders. Petlywox is committed to offering convenient online shopping for pet owners with reliable delivery and affordable pet care essentials.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location, product availability, and carrier service options.
Please ensure your shipping address is complete and accurate before placing your order. Petlywox is not responsible for delays, lost shipments, failed delivery attempts, or delivery issues caused by incorrect, incomplete, or inaccessible addresses.
If you notice an address mistake after placing your order, please contact us as soon as possible at petlywox@gmail.com. We will do our best to help, but address changes cannot be guaranteed once the order has been processed or shipped.
If your order arrives damaged, please contact us immediately at petlywox@gmail.com with photos of the package, shipping label, and its contents. We will review the issue and assist you as quickly as possible.
If your package is marked as “delivered” but you have not received it, please check around your property, mailbox, front desk, parcel locker, neighbours, or your local delivery office. If the issue continues, email us and we will help you review the delivery status with the carrier.
At this time, Petlywox primarily ships within the United States. We may expand our shipping coverage to additional destinations in the future.
Some pet products, pet accessories, grooming items, feeding supplies, or large pet essentials may ship separately depending on product availability, warehouse location, carrier restrictions, or package size. If your order includes multiple items, they may arrive in separate packages.
Delivery time for oversized pet products such as crates, beds, gates, carriers, or large pet accessories may vary depending on carrier handling and local delivery conditions.
If you have any questions about shipping, tracking, delivery times, pet supply orders, or damaged packages, please contact us at:
Email: petlywox@gmail.com
Website: petlywox.com
United States Contact / Return Address:
Petlywox
1970 Old Cuthbert Rd 250/B
Cherry Hill, New Jersey 08034
United States
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