Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Give your cat or small dog the freedom to explore indoors or outdoors while maintaining practical control. The PetSafe Big Cat Door is designed for standard doors 1 to 2 inches thick and is suitable for pets up to 25 lb. This interior/exterior door solution expands how you manage pet movement in multi-pet households, offering a balance of access, safety, and quiet operation.
Choose from four settings with a Push-and-Turn locking mechanism: locked, unlocked, in-only, and out-only. The Quiet Soft-Close flap provides a gentle pass-through, helping reduce noise and potential accidental bumps. Weather strips help minimize drafts, and the flap’s magnets assist with consistent closing, contributing to better energy efficiency in your home.
Whether you need access to a litter area in another room or the outdoors, this door works for interior and exterior doors and fits doors 1 to 2 inches thick. It’s designed for a straightforward DIY install, with step-by-step instructions that can make weekend setup feel achievable for many homeowners.
In addition, PetSafe offers U.S.-based customer care to answer questions and provide guidance as you integrate the door into your home. This combination of access, security, and energy-conscious design makes the Big Cat Door a thoughtful option for households seeking balanced pet freedom with peace of mind.
Q: Is the PetSafe Big Cat Door suitable for interior and exterior doors?
A: Yes, it fits doors 1 to 2 inches thick and works indoors or outdoors.
Q: What makes the four-way lock and soft-close flap beneficial?
A: The four-way Push-and-Turn lock offers flexible access: locked, unlocked, in-only, and out-only. The soft-close flap reduces noise and helps pets pass through safely; combined with weather strips and magnets for energy efficiency.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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