Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Rellaty’s replacement filters and pre-filter sponges are designed for the 3.2L / 108oz pet fountain, delivering a straightforward way to refresh water quality for cats and small dogs. This 12+12 pack provides a convenient, ready-to-use solution that ships securely sealed to preserve quality. Whether you’re caring for a single furry friend or a busy multi-pet home, these filters offer a simple path to consistently clean water.
With a triple filtration system, water in your fountain benefits from multiple layers of defense. Activated carbon helps reduce odors and unwanted tastes, ion resin targets minerals and impurities, and the non-woven fabric acts as a durable pre-filter to trap hair and debris before it reaches the pump or downstream components. The result is clearer water that stays fresher between changes, encouraging pets to drink more and stay hydrated in a natural, effortless way.
In daily life, a fountain that delivers clean-tasting water can encourage pets to drink more often, supporting overall hydration. The sponges and filters work together to keep the fountain performing smoothly, even in busy households with more than one pet.
We stand by our products with 24/7 customer service. If you have a question or need guidance, reach out any time and we’ll respond within a day to help you keep your fountain running smoothly.
Q: What’s included in this replacement set?
A: The set includes 12 carbon filters and 12 pre-filter sponges for 3.2L/108oz fountains.
Q: How often should I replace the filters?
A: Replace every 2–3 weeks, depending on usage and the number of pets.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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