Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
Designed to perfectly match the Original Scratch Lounge XL, this two-floor refill gives cats a familiar, satisfying surface to scratch while helping protect your furniture. The replacement is straightforward, making it easy to refresh your setup without rearranging the room. With thoughtful construction and cat-first texture, it offers a practical upgrade for busy homes.
The refill uses a reversible honeycomb surface that distributes wear across two facing surfaces. This approach optimizes longevity and keeps the scratch texture consistent over time, so your cat continues to enjoy scratching while you maintain a tidy living space.
The scratch surface is made from corrugated cardboard, a material prized for recyclability and a relatively low environmental footprint. It is produced without harmful additives, aligning with responsible home choices while prioritizing a safe scratching experience for pets.
In busy homes, a dedicated scratch area can help preserve furniture and provide a clear outlet for claws. The two-floor XL refill suits larger spaces and homes with more than one cat. Cats tend to engage with the surface repeatedly, turning scratching into a satisfying daily ritual without scolding or punishment.
To refresh your setup, remove the worn floor and align the new refill with the Original XL base. Flip the honeycomb surface as wear appears to maximize life. When the refill reaches the end of its life, recycle the cardboard through local programs where available.
Q: What does the Scratch Lounge Original Two-Floor Refill XL 2 Pack include?
A: Two replacement floors designed to fit the Original Scratch Lounge XL, featuring a reversible honeycomb surface for extended use.
Q: Is the refill material eco-friendly and safe?
A: Made from recyclable corrugated cardboard and free from harmful materials.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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