Free shipping on all U.S. orders · Delivery details at checkout
30-day free returns · Full refund on unused items




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We proudly offer free shipping on all orders across the United States. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your pet essentials.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery for pet owners across the U.S.
30-day free returns. Return unused items in their original condition and packaging within 30 days of delivery for a full refund.
Return shipping is free. Email petlywox@gmail.com with your order number and we send you a prepaid return label. Damaged, defective or incorrect items are also returned free of charge.
Once your return is received and inspected, your refund is issued to the original payment method within 10 business days. Opened consumables, used grooming or hygiene items, custom products, sale items and gift cards are not returnable unless they arrived damaged, defective or incorrect. See our Refund Policy.
Please note that deliveries to certain remote or outlying areas may experience slight delays during busy periods or due to weather conditions. These delays are temporary and may vary depending on the location and carrier operations. We appreciate your understanding and patience.
The Cool Pet Pad from The Green Pet Shop is a medium, latte colored mat designed to help your dog or cat feel more at ease when warm. It uses a non-toxic gel that cools on contact, and it works without water or electricity for a simple, fuss-free cooling space wherever your pet relaxes. The surface is cool to the touch and comfortable enough for an afternoon nap after a long walk or play session.
Because the pad recharges after about 15–20 minutes of non-use, you can create a calm cooling corner indoors or in a shaded outdoor area without fiddling with cords or batteries. The lightweight design invites you to place it on the floor, a sofa, or inside a crate for convenient lounging. Its latte shade blends with many homes, making it a keeper for everyday use.
Care and safety: wipe clean with a damp cloth as needed. Avoid prolonged direct sunlight, which can affect performance. This pad is designed as a cooling aid and should be part of your pet care routine, not a substitute for medical advice.
Q: What is the size and suitable weight range for the Cool Pet Pad?
A: Medium size, designed for pets 21–45 lbs. Check product dimensions to ensure a proper fit for your dog or cat.
Q: How does the cooling mechanism work without water or electricity?
A: The pad uses a pressure-activated gel that cools immediately when pressed and recharges after about 15–20 minutes of non-use.
Full details: Shipping Policy · Refund Policy. Questions? Email petlywox@gmail.com.
Check the exact measurements and package contents before ordering. Read U.S. delivery details and return conditions. For a product question, email petlywox@gmail.com.
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