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Terms of Service

Overview

Welcome to Petlywox. The terms “we”, “us”, and “our” refer to NAZOMOSS LTD, the company operating the Petlywox online pet store and website (the “Services”).

Petlywox is powered by Shopify, which enables us to provide our pet products, pet supplies, pet accessories, and online shopping services to customers across the United States.

These Terms of Service (“Terms”) govern your access to and use of our Services. Please read them carefully, as they include important information about your rights, responsibilities, and legal limitations when using petlywox.com.

By visiting, browsing, or making a purchase through our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

Section 1 – Access and Account

By using our Services, you confirm that you are at least the age of majority in your state, province, or country of residence.

You may be required to provide personal information such as your email address, billing details, payment information, and shipping address. You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred or assigned to another person.

Section 2 – Our Products

Petlywox offers pet-related products intended for everyday pet care, comfort, grooming, feeding, play, travel, and home use. Our online pet store may include dog products, cat products, pet accessories, pet grooming supplies, pet toys, feeding essentials, beds, crates, collars, leashes, cleaning products, and other pet care items.

We make reasonable efforts to display pet products accurately, however product appearance, color, size, packaging, and details may vary depending on your device, screen settings, supplier updates, or manufacturer changes.

We do not guarantee that product descriptions, images, availability, pricing, or other content will always be accurate, complete, or current. We reserve the right to modify, update, replace, or discontinue products at any time without notice.

Section 3 – Orders

By placing an order, you are making an offer to purchase products from Petlywox. We reserve the right to accept or reject any order at our discretion.

Orders are considered accepted only after payment has been successfully processed. Once an order is accepted, changes or cancellations may not be possible.

All purchases are subject to our Refund Policy and are intended for personal, household, and pet care use only.

Section 4 – Prices and Billing

Prices, promotions, discounts, and availability are subject to change without notice. The price charged will be the price displayed at the time of checkout.

Prices may not include applicable taxes, shipping fees, handling fees, or duties, unless explicitly stated at checkout.

You agree to provide current, complete, and accurate billing information and authorize us to charge your selected payment method for all applicable fees related to your order.

Section 5 – Shipping and Delivery

Petlywox offers pet product shipping across the United States. We currently offer free shipping on eligible orders. Estimated delivery time is usually 3–5 business days after the order has been processed and shipped.

Shipping and delivery times are estimates only and are not guaranteed. Petlywox is not responsible for delays caused by shipping carriers, weather conditions, high-volume seasons, incorrect addresses, delivery restrictions, or events beyond our control.

Risk of loss passes to you once the order is handed over to the carrier. Please make sure your shipping address is complete and accurate before placing your order.

Section 6 – Intellectual Property

All content on the Petlywox website, including text, images, graphics, logos, product names, category content, pet care descriptions, website design, and other materials, is the property of NAZOMOSS LTD or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, sell, or use any content without prior written permission.

Section 7 – Optional Tools

We may provide access to third-party tools or services. These tools are provided “as is” and “as available” without warranties of any kind.

Your use of optional tools is entirely at your own risk.

Section 8 – Third-Party Links

Our Services may include links to third-party websites, payment processors, shipping platforms, product information pages, or other external services. We are not responsible for the content, accuracy, privacy practices, security, or policies of third-party sites.

Section 9 – Relationship with Shopify

Petlywox operates on the Shopify platform. All transactions are conducted directly between you and Petlywox.

Shopify is not responsible for any purchases, damages, shipping issues, product issues, refunds, returns, or disputes arising from your use of our Services.

Section 10 – Privacy Policy

Your use of our Services is subject to our Privacy Policy, which explains how personal information is collected, used, processed, and disclosed.

Section 11 – Feedback

If you submit feedback, suggestions, reviews, product comments, or ideas, you grant Petlywox a non-exclusive, royalty-free right to use such feedback without restriction.

Section 12 – Errors and Inaccuracies

Occasionally, information on our site may contain errors, inaccuracies, or omissions. These may relate to product descriptions, pet product details, pricing, promotions, shipping information, availability, or images.

We reserve the right to correct such issues at any time without notice, including after an order has been submitted.

Section 13 – Prohibited Uses

You may not use our Services for unlawful purposes, including but not limited to:

Violating laws or regulations
Infringing intellectual property rights
Uploading malicious code, viruses, or harmful software
Engaging in fraud, deceptive practices, or payment abuse
Attempting to interfere with the security or operation of the website
Using our Services in a way that harms Petlywox, other customers, or third parties

We reserve the right to terminate or restrict access for violations of these Terms.

Section 14 – Termination

We may suspend or terminate your access to the Services at any time if these Terms are violated or if we determine that your activity may harm our business, customers, website security, or third-party partners.

Section 15 – Disclaimer of Warranties

The Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.

Petlywox does not guarantee that the Services will be uninterrupted, error-free, secure, or that product information will always be complete, accurate, or current.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Petlywox and NAZOMOSS LTD shall not be liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, delivery delays, or product misuse.

Section 17 – Indemnification

You agree to indemnify and hold harmless NAZOMOSS LTD, Petlywox, its partners, service providers, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

Section 18 – Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable.

Section 19 – Entire Agreement

These Terms and related policies constitute the entire agreement between you and Petlywox regarding use of the Services.

Section 20 – Governing Law

These Terms are governed by applicable laws of the United Kingdom, where NAZOMOSS LTD is registered, and applicable consumer protection laws that may apply to customers in the United States.

Section 21 – Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Section 22 – Contact Information

Store Name: Petlywox
Website: petlywox.com
Email: petlywox@gmail.com

Company Information:
NAZOMOSS LTD
15668na, Suite A 82 James Carter Road
Mildenhall, Suffolk
United Kingdom, IP28 7DE

United States Contact / Return Address:
Petlywox
1970 Old Cuthbert Rd 250/B
Cherry Hill, New Jersey 08034
United States